### Retro RV Gear Refunds and Exchanges Policy

Welcome to Retro RV Gear, where we specialize in creating custom-made wearables and wares adorned with the unique “Retro RV Gear” logo for the avid traveler and enthusiast. Our commitment is to provide products that enhance your journey, each crafted to meet individual orders, ensuring a personal touch in every item you receive. Given the personalized nature of our offerings, our refunds and exchanges policy is designed to prioritize customer satisfaction while accommodating the bespoke essence of our merchandise.

#### Returns

As all Retro RV Gear products are custom-made to order, we are unable to offer refunds. We craft each item based on your specific selections, making every piece uniquely yours. We urge our customers to double-check their order details for accuracy in sizes, designs, and custom specifications before finalizing their purchases.

#### Exchanges

We recognize that even with custom orders, there might be occasions when an item doesn’t meet your expectations or issues may arise. Although we do not provide refunds, we are ready to assist with exchanges under the following circumstances:

– **Defective Items:** If you discover any defects in craftsmanship or materials upon receiving your order, please contact us within 14 days of delivery. We are committed to replacing the item with another matching your original order’s specifications.
– **Incorrect Orders:** If, by chance, you receive an item that doesn’t align with your specified order details, notify us within 14 days of delivery. We will prioritize the production and delivery of the correct item.

For exchange requests, please be ready to provide:
– Your order number
– A detailed description of the issue
– Photographic evidence showcasing the defect or discrepancy

Once we validate your exchange request, we will guide you on the next steps. Please note, items eligible for exchange must be in their original, unworn condition, with all original tags attached.

#### Store Credit and Coupons

In instances where an exchange is impractical or not preferred, Retro RV Gear may offer store credit or coupons for future purchases as a token of our commitment to your satisfaction. The amount provided will reflect the original purchase price of the affected item.

#### Contact Us

Should you have any questions about our Refunds and Exchanges Policy or wish to initiate an exchange, our Customer Service team is here to assist. Our goal is to ensure your Retro RV Gear experience is exceptional. [email protected]

#### Policy Updates

Retro RV Gear reserves the right to amend this policy at any time, without prior notice. Any modifications will apply to orders placed after the update. We encourage our customers to review this policy periodically to stay informed of any changes.

Thank you for choosing Retro RV Gear for your custom travel wearables and accessories. We value your understanding and are excited to be a part of your adventures, providing products that exceed your expectations.